Questions & Answers
Do I need to download or install anything?
No. Web Counter works remotely from our servers, so all you do is insert an HTML code on your page to track your pages and enjoy your reports!
What can Web Counter tell me?
Web Counter tracks more information than any other web-tracking service.
Our statistics reports include:
Time Period - Yearly, monthly, weekly, daily, and day of week, and
hourly reports for page hits and unique visitors, and most popular pages on
Visitor profile reports - What browser, operating systems, monitor
settings, and languages they use, as well as which domains and countries
they came from.
Marketing reports - How people were referred to your site - whether
through ad banners, search engines, e-mail address, or other people's
Statistics for the last 20 hits - IP address, proxy, engine, URL
address, e-mail, HDD
How can I get my Counter HTML code?
After you fill out the registration form, you will receive email with
confirmation for registration of your counter. To activate your counter
you have to click on the link in the received email. This link is
pointing to the web page where is your counter HTML code.
I was registered with Web Counter, but I did not receive the confirmation email. How can I get my counter HTML code?
Probably, when you were registered, you provided us with wrong or not
working email address. If you remember your counter ID and password, you
can get your counter HTML code from the member area.
How do I insert the HTML code into my web page?
We provide you with two different HTML codes - for pages which use frames and pages which do not use frames. You have to get a counter HTML
code - corresponding to the frames using in your page. Put the HTML code
in the body of your page!
<title> ... </title>
YOUR COUNTER HTML CODE
The simplest way to add HTML to your page is to open your web page
using a common text editor (WordPad or Notepad for example) and paste the
code into your web page. It is important that the software you are using
to create your pages does not modify the HTML code, or otherwise the
counter may not be able to work properly.
Do not change the HTML code! Any changes in the HTML code will create
Can I track more than one page with the same account?
Most definitely! Web Counter is designed to work with every page of your
web site if you wish. Just place the Web Counter HTML code on every page
you wish to track.
What if I want to track several sites with different base URLs?
Web Counter is designed to handle any number of pages within the same
base URL. If you want to track several different sites with different
base URLs, you will need to set up a separate account for each unique base
URL that you will use. How much does the using of Web Counter cost?
The main version of CQ
Counter is FREE! We offer some pay versions too.
If I sign up for Web Counter, can I keep my old counter?
Yes. You may use Web Counter together with another counter program.
How do I access my stats?
1. For free version of Web Counter:
You have to click on the logo CQ
Counter in your web page and you will have access to your statistics
2. For pay version of Web Counter:
To have access to your statistics reports, just go to member area and
login at your account by your counter ID and password.
Can my stats be printed out?
Stats pages are printable, and can be printed using either a local or a network printer. Internet Explorer typically produces better printouts of stats pages.
Can I share stats from Web Counter with others on the web?
Yes! Full versions allow you to designate individual reports as public or private.
My Web Counter works, but it does not count the referrers.
Check if you put the right code in your web page. Web Counter offer two
different codes - for pages with frames and pages without frames. If
you put the wrong code in your web page the Web Counter will not be able
to count the referrers.
My counter works OK, but I can not find my site in the count downs and
Maybe you did not set a category for your site. From member area login
to your account and set up the category of your site. In one hour you
can see your site in the count down and in the category list.
I put the code in my web page, but my statistics reports are empty.
The statistics are updated every 15 minutes. Please, wait 15 minutes
and try again to check your statistics reports.
I put the Web Counter HTML code in my web page. How can I check if my
Open your web page in any browser. If you see the logo Web Counter in
your page, your Web Counter is OK.
I'm having difficulty getting the counter image to load properly on my
When placing the HTML code into your web page source code, make sure to copy the lines of code exactly as they are presented to you after you sign up. You cannot have extra spaces, hard returns, or line breaks in this HTML code, as it will cause the counter to load improperly.
I have added the code to all of my pages, but some of them don't show
up in my reports.
A page does not show up in Web Counter until it has
recorded a hit. You can visit the page yourself to initiate it in your
What is the difference between a page hit and a visitor?
A "visitor" is an individual person. A "page hit" is a visit to a page. If a person goes to your web site and visits three pages, it will be counted as 1
visitor and 3 page hits. The "page hit" number tells you how many times
your web pages were loaded in other people's browser. The "visitors"
number tells you how many unique individuals came to your site each day
(from midnight to midnight).
Unique visits and reloads
A unique visitor has the following characteristics unique:
Sequential hits from the same unique visitor in one hour time interval
are treated as reloads.
Why does the counter show a different number than my Web Counter Report?
Your counter may work differently than Web Counter, particularly with
regards to handling of cached pages and other anomalies. In addition, if
your counter and Web Counter code are on different parts of your page,
one may provide a different count due to partial page loads.
What are Referrers?
The Referrers report helps you to see how people are finding your web pages. It tells you how many people arrived at your site from various destinations, whether it be another page, an email link, or a bookmark in their browser. The Search Engine report provides more details on referrals from search engines, including keywords used by searchers to find your site.
What are Domain Names and IP Addresses?
Every computer that is connected to the Internet has a unique IP Address associated with it. Even if you use AOL, MSN, or a local service provider! When you log on to the Internet, your ISP usually dynamically assigns you an IP address when you go out to surf the web. This number is a four-part number such as 18.104.22.168. (Note that IP addresses don't reveal the identity of the individual user.) Reviewing your domains report can help you identify who's visiting your page - including specific companies, and even competitors. If you notice you have a lot of AOL users, you may want to take extra measures to ensure your page looks good from within the AOL browser.
What does it mean if I have stats in the "Other" category?
Occasionally when someone visits your site with a non-standard browser, or for some reason the page data comes through corrupted, Web Counter cannot identify the page visited. That data is placed in the "Other" category. This will also occur if you have Web Counter code for this account on another page with a different base URL. You should have a separate account for each site with a unique base URL.
Why are pages on my own site recorded as referrals?
Referring pages are the pages that the visitor was on just before they visited your page. If a visitor was at another page in your site and then came to the page that you have the Web Counter logo on, that previous page will show up as a referral. Hitting the "reload" button will also generate same-page referrals.